ThinkSo Information

Description:

Companies are replacing traditional, premise-based CRM applications with on demand applications, but even that isn't enough. This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Explore recommendations for your SaaS solutions and future demands for CRM applications. Gain a clear understanding of how new on-demand services and technologies are used effectively, so you can overcome end-user disillusionment and ensure sales success.

Posted on: Feb 2008
Published on: Feb 2008
Source: Yankee Group
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Price: FREE
Right click here to download

Technorati : CRM, SaaS, service-on-demand
Del.icio.us : CRM, SaaS, service-on-demand

Enterprise Management Associates (EMA), in association with ASG, presents the latest research on applied configuration management database (CMDB) technology - absolutely free.

Recently, EMA completed 100 interviews and 18 case studies on early adopters of CMDB technology. ASG was fortunate enough to sponsor this research. Now ASG and EMA share this wealth of cutting-edge knowledge with our information subscribers to show how applying MetaCMDB technology within the concept of Business Service Management (BSM) can help your business move far ahead of the competition.

Please enjoy this complimentary re-broadcast of our recent webcast, MetaCMDB: The Key to Effective Business Service Management. With this webcast you will also receive EMA's new white paper on CMDB research and its impact on IT executives.

View your FREE copy of this exclusive new EMA white paper now by visiting:
http://www.asg.com/view/ema_wp?contactid=251417&init=AL

To view the webcast on demand, go to:
http://www.asg.com/launch/cmdb_replay

By viewing this webcast, you will:

- Learn how a MetaCMDB can meet or exceed the business and technical requirements of your enterprise
- Get information on the top issues to consider when evaluating CMDB technologies
- Discover how you can truly fuse your company's IT and business goals today

Technorati : ASG, BSM

Welcome to the 『Think So Blog!』

Technorati : thinkso